PwC US has launched a joint business relationship and a collaboration agreement with the company industry cloud, Vlocity to help organizations create omni-channel customer experience tailored to specific industry needs.
According to PwC, organizations are turning to cloud technologies to create specialized business applications that offer seamless customer interactions across. channel, giving organizations the value of time-to-fast
Through this relationship, customers would be able to take advantage of technological solutions based on the cloud to improve customer experience in four key sectors: insurance, insurance, Communications and public Sector. Combining cloud industry applications Vlocity with the market and deep knowledge of business PwC would allow companies to create a single interface and customized for clients.
"Our first objective help businesses stay one step ahead when it comes to anticipating and meeting customer needs," said Preet Takkar, Senior PwC . "the collaboration with PwC Vlocity allows us to offer additional relevant industrial solutions centered around a truly seamless customer commitment. - something very valuable for our customers collaboration bring Vlocity applications built on the platform Salesforce to PwC clients, allowing us to focus more on the value of the business and the acceleration of innovation "
Vlocity PwC and will team up to help customers the way next .:
- Enable business transformation strategy to execution, using technology based on the cloud with a specificity of the industry.
- Develop customer and user experiences of commitment to greater efficiency, agility, growth, loyalty and evangelization. industry specific trade issues
- address with "high performance, integrated solutions" to the back-office transactions and interactions with high added value on multiple devices and channels.
" both Vlocity and PwC include forward-looking organizations today need to provide a unified customer experience across every channel or industry, "said Rip Gerber, director of marketing and alliances management , Vlocity . "We are pleased to work with PwC, an innovative collaborator on the list Salesforce to help customers lower cost of ownership for cloud deployments while increasing customer retention, business agility and profitability."
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