cloud services Spanlink Spanlink Communications, a provider of managed hosting solutions for collaboration and centers contact Cisco announced a full range of computing Cisco cloud hosting services powered covering the entire Cisco Collaboration portfolio.
Spanlink cloud services provides customers access to the latest speech technologies Business / Collaboration, HD video and a contact center.
The solution Spanlink cloud services includes:
Unified Communications as a Service (UCaaS)
- Voice over IP
- voicemail
- instant messaging / chat
- Cisco Jabber
- audio and web conferencing services
- desktop video and mobility solutions
Center contact as a Service (CCAA)
- Cisco Contact Center Enterprise functionality, including Finesse or CTIOS office advanced control capabilities of call and company reports.
- ACD functionality built on a fully redundant platform call handling.
- Secured and flexible customer service.
- multi-channel capabilities, enabling customers to interact through the communication channel of their choice.
- contact center soft skills, including speech analysis, intelligent call routing and optimization of labor tools.
- ability to scale capacity to the seasonal agent required.
TelePresence as a Service (TPaaS)
- SIP HD video business access capacity and compliant H.323 video.
- Secured, multipoint feature allows 3+ parties to participate in the video conference.
also Spanlink ensures quality service to its clients through its platform of managed hosting services, OnGuard. OnGuard has been built specifically for Cisco collaboration solutions, and customers rely on it to ensure their business communications solutions are available and works as expected.
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